Yeh Refund Policy outline karti hai ki Gaddi kaise refunds process karta hai — ride cancellations, failed payments, aur wallet top-ups ke liye.
1. Ride Cancellation Refund
Agar aapne ride book ki aur cancel ki:
- Driver assign hone se pehle cancel: Full refund — koi charge nahi
- Driver assign hone ke baad cancel: Cancellation fee lag sakti hai (app mein clearly dikhaya jaata hai)
- Driver ne cancel kiya: Full refund — koi charge nahi
Refund requests cancellation ke 24 ghante ke andar raise karein.
2. Wallet Top-Ups
- Top-up fail hone par lekin bank/UPI debit ho jaaye — amount 5–7 business days mein refund hoga
- Successfully credited wallet balance original payment source pe refund nahi hoga
- Wallet balance future rides mein use kiya ja sakta hai
- Wallet balance non-transferable hai
3. Failed Transactions
Agar payment fail ho jaaye lekin aapka bank account debit ho jaaye:
- Amount automatically 5–7 business days mein reverse hoga
- Agar nahi hua, transaction ID aur bank statement ke saath contact karein
- Hum 10 business days mein investigate aur process karenge
4. Fare Disputes
Agar aapko lagta hai fare galat charge hua:
- Trip complete hone ke 24 ghante ke andar dispute raise karein
- Trip ID aur discrepancy details provide karein
- Hamaari team 3 business days mein review karegi
- Valid dispute hone par correct amount wallet ya bank mein credit hoga
5. Refund Request Kaise Karein
Refund ke liye yeh details ke saath contact karein:
- Registered phone number
- Transaction ID ya booking ID
- Refund ka reason
- Payment confirmation screenshot (agar available ho)
📧 Email: info.gaddibooking@gmail.com
📞 Phone: 1800-000-0000 (Mon–Sun, 9AM–9PM)
6. Refund Processing Time
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–7 business days
- Gaddi Wallet: Instant
Refund timeline aapke bank ki processing speed par depend karta hai.
7. Non-Refundable Items
- Cancellation fee (driver assign hone ke baad cancel karne par)
- Successfully credited wallet balance
- Platform service charges
- Policy violation ki wajah se deducted amounts
8. Policy Mein Changes
Hum yeh Refund Policy kabhi bhi modify kar sakte hain. Changes app aur website pe communicate kiye jaayenge. Continued use = updated policy accept karna.
9. Contact
📞 +91 99389 74701
🏢 High Tech Industries, Plot No. 2555/37, Block Bank Colony, Gosagareswar Chaka, Old Town Road, Bhubaneswar, Khordha, Odisha – 751002, India